We take pride in the quality of our coffee and the care we put into every shipment. If your 1-pound bag of coffee arrives damaged, we’re here to make it right. 📦 Damaged Package Returns If your coffee bag is received damaged, you may request a return or refund. Return requests must be submitted within 7 days of receiving the product. To initiate a return, please contact us at HR.Support@hauseroasters.shop with photos of the damaged package and proof of purchase. 💳 Refund Details Approved refunds will be issued to the original payment method. Refunds do not include any amount paid in tips. Refunds will be processed within [3-5] business days ( time frame may vary by bank ) after the returned item is received and inspected. 🚫 Non-Returnable Items Coffee bags that are opened, used, and/or returned outside the 7-day window are not eligible for refund. We do not accept returns for reasons unrelated to product damage (e.g. Personal taste etc. )

At Hause Roasters, we believe great coffee should be accessible, honest, and handled with care—from our roaster to your doorstep. 🏷️ Packaging & Weight Our coffee is roasted fresh and packed in 1-pound, food-safe, resealable tin-tie bags—designed to preserve peak flavor and aroma without the need for heat sealing. Orders are shipped in durable, recyclable mailers or boxes, depending on quantity. We currently offer 1 lb, 2 lb, and 5 lb order options. For larger wholesale or restaurant orders, custom packaging and logistics are available—just reach out. 🚚 Shipping Costs & Philosophy We price our coffee as close to cost as possible—because we believe in fair, transparent pricing and letting the coffee speak for itself. That means we absorb a portion of the shipping cost on every order to keep things simple and affordable for you. Shipping rates are calculated at checkout based on your location and order size. We work with trusted carriers to ensure timely, trackable delivery. ⏱️ Fulfillment & Delivery Orders are typically roasted and shipped within 1–3 business days. You’ll receive a tracking number as soon as your order is on the move. We currently ship within the Continental U.S. only. If you're outside the U.S. and interested in our coffee, let us know—we’re exploring international options.